Frequently Asked Questions

Messages such as communication failure or backup failure indicate the system is having trouble connecting to the monitoring center. This may be caused by phone line, internet, or cellular issues. If the message does not clear on its own, contact 1st Alarm Response for assistance.

Yes. Alarm systems are equipped with backup batteries that keep them running if power is lost. Depending on the system, battery backup typically lasts several hours. Once power is restored, the battery will recharge automatically.

A low battery alert may occur after a power outage or when a battery is nearing the end of its life. Most system batteries last several years. If the warning does not clear, 1st Alarm Response can help replace the battery or schedule service.

A beeping keypad usually signals a system issue such as low battery, sensor trouble, communication loss, or tampering. The display will typically indicate the cause. If you’re unsure how to resolve it, our team is happy to help.

Yes. Modern alarm systems can operate using cellular or internet connections, eliminating the need for a traditional landline. These options offer faster communication and support smart security features.

Fire alarms are treated as high priority and emergency responders are dispatched immediately when a fire signal is received. For security alarms, the monitoring team attempts to verify the alarm by contacting designated contacts before dispatching police when appropriate.

An annual professional inspection is recommended. This includes testing sensors, checking batteries, and confirming reliable communication with the monitoring center.

Many alarm systems integrate with smart features such as mobile apps, smart locks, lighting, thermostats, and video cameras. 1st Alarm Response can help determine compatibility and assist with setup.

Before testing, place your system on No Action status to avoid emergency dispatch. After testing, be sure to return the system to normal monitoring mode so full protection is restored.

Keeping contacts current is important. Updates can be made through your online account or by contacting the monitoring center with proper verification.

Yes. Mobile app access allows you to arm or disarm your system, receive alerts, and view cameras remotely. Our team can assist with app installation and configuration.

1st Alarm Response offers professional alarm monitoring across multiple regions in Pennsylvania and New Jersey. Contact us to confirm service availability in your area.

Disarm the system, ventilate the area, and notify the monitoring center if emergency services were alerted. Persistent false alarms may indicate a detector that needs cleaning or replacement.

For reliable video streaming, sufficient upload speed is important. Higher resolution cameras or multiple feeds require more bandwidth. We can help assess your connection and recommend the right setup.

Occasionally dust sensors with a soft cloth, keep objects clear of detection zones, and ensure pets or vents are not interfering with coverage.